The city’s troubled EMS 911 system briefly flat lined this morning, which could have caused delays for people desperately waiting for an ambulance, authorities said.
The software crash happened from 11:10 a.m. to 12:10 p.m. and 350 EMS calls taken during that time period were processed manually, officials said.
Authorities said they do not believe response times were impacted.
“Preliminary indications are this was caused by routine maintenance done on the system today,” said Mark Lavorgna, a spokesman for Mayor Bloomberg.
“Backup systems and procedures immediately went into effect, and 911 calls for EMS assistance were taken and responded to without noticeable delay to the 911 caller, or impacts to response times. The system that briefly failed is now back up and running.”
The system that went down was the EMS Computer Aided Dispatch System, commonly referred to as “CAD,” sources said.
The CAD system is where the call taker enters the data about the call and electronically relays that information to the EMS dispatch team.
Four servers support EMS CAD and routine maintenance had been successfully performed on three of those servers, sources said.
While the fourth server was being serviced, all four servers briefly went down.
EMS CAD was installed in the early 1980s and is set to be replaced as a part of the city’s ongoing, comprehensive 911 system overhaul.
The replacement will cost approximately $40 million, and planning is currently under way.
All the personnel working on the system work off the same floor at the Public Safety Answering Center in MetroTech in Brooklyn, allowing them to communicate quickly.
In this case, EMS call takers manually relayed information to the EMS and Fire dispatchers, who are only a few steps away.
This malfunction was just the latest problem with the city’s beleaguered 911 system, which is currently undergoing a $2 billion overhaul that’ll replace this CAD system.
A report commissioned after the disastrous response to the December 2010 snowstorm uncovered a myriad of problems.
The shortcomings of the system, launched in May 2009, were numerous and resulted in 14 recommendations for improvements included in the report put out by City Hall.
Most centered on the lack of coordination between the Police and Fire Departments in creating what was supposed to be a “unified” response to get emergency vehicles to the scene more quickly.
And it wasn’t the first time the EMS system crashed in recent months.
Last October, the system went down on consecutive days, leaving Emergency Medical Services dispatchers scrambling for pen and paper to take down calls by hand.
Dispatchers fell back on radios to send ambulances out on calls – but had no way of knowing where units were or which ones were available.
“They had to read every job to the units over the radio, and the units had to write everything down in the ambulance. It takes forever,” an EMT who works The Bronx told The Post at that time.
Normally the computer system creates a screen for each call with all the necessary info.
Scott Stringer is not qualified to be NYC gov comptroller but thanks to back room deals and fixing and favors he got the job. He removed John Liu's Press Release from May 31, 2012 asking for a criminal investigation in to 911. Cy Vance said there is no need for one. Truth is yes there is and we need yet another new audit of 911 and for years before the first audits we needed a criminal investigation in to 911 and we still do. We also need an audit and investigation in to 311 spending and Board of Election, NYCAPS, NYCWiNS, FDNY Wireless, etc.
On Sunday Google YouTube blocked ad revenue on a YouTube on Rape Epidemic NYC including NYPD Rapists and Google years later has now blocked it my response is to remove all ads because news reports have ads by it so this is yet another misogynist attack and harassment -- a long list starting with under Bloomberg my entire YouTube channel was removed and I am one of the only activists to get my channel back with an APOLOGY! That was classy of Google YouTube to apologize. We wonder if Bloomberg has money in Google and also I have been harassed by Joe Tacopina and I had to fight and win to get my YouTubes up. I am also alleging Joe Tacopina may have committed a crime if he was the one with Chad Seigel -- if they both went on YouTube after I was savagely assaulted Google Dr Fagelman assault see a running punch to my head a hole in my retina...Tacopina if it was him used a sock puppet account to call me a C#nt and threaten to bury me destroy me if I took any legal actions AND TO SEE THE TABLES TURNED AND THAT IS WHAT THE CORRUPT NYPD DID THEY BROKE LAWS -- A PILE UP CRIMES FROM THE MISOGYNIST NYPD DETECTIVES WHO ACTEDO ON THE THREAT TO THE MD'S OFFICE WHERE I WAS TOLD I HAD NO RIGHTS AND IT IS OKAY TO TRY AND BEAT ME TO A PULP AND A RUNNING PUNCH TO MY EYE AND NYPD LIED IN THEIR POLICE REPORTS WHICH IS ALSO A CRIME AS IS LYING TO THE POLICE DURING AN OPEN INVESTIGATION AS IS THREATENING THE VICTIM.
Passionate letters published in The Financial Times re: Lucien Freud, my art and women's issues, The Wall St. Journal"Betrayal at Ground Zero", The Chief, The New York Times (9),Crains "NYU's Logo should be a dorm with a dollar", The New York Sun, The New York Post, The New York Daily News, Metro, AMNY, The Village Voice "Carbon Copy" letter of the week, Newsday, Jerusalem Post, my blog mentioned New York Mag Intelligencer neighborhood watch. Got speed bumps for Anna Silver School & doors for women's bathroom Tompkins. Donated my white blood cells twice to help a little girl fight Non-Hodgkins & man w/Lymphoma. Two hour process & you can only do it 12 x in your life. Too worn out to donate now. Way back Liz Smith mentioned me & my favorite zen quote "Live each moment as if your hair is on fire." which means live in the moment like it is your last aka live life passionately!
I am really proud to say I have run 2 New York City Marathons!!! Also to have done volunteer work with pre-school handicap children at Rusk. NYTimes My YouTube work 1) Giuseppi Logan’s Second Chance 2)Mysterious Mr. Rechnitz